Privacy Policy

Introduction

ZippyMove Howell Township Towing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our towing and roadside assistance services or visit our website.

Information We Collect

When you request our services, we collect information necessary to provide assistance. This may include:

• Your name, phone number, and email address
• Your location and the destination for towing services
• Vehicle information including make, model, year, color, and license plate
• Payment information including credit card details when you pay for services
• Insurance information if you are using insurance coverage
• Details about the service required and any special circumstances

When you visit our website, we may automatically collect technical information including your IP address, browser type, device information, and pages you visit. This helps us improve our website and understand how visitors use it.

How We Use Your Information

We use your personal information for the following purposes:

• To provide the towing or roadside assistance services you requested
• To communicate with you about your service request and arrival times
• To process payments for services rendered
• To maintain records of services provided for billing and legal purposes
• To improve our services based on customer feedback and usage patterns
• To send service updates or important information about your account
• To comply with legal requirements and respond to law enforcement requests

We do not use your information for marketing purposes without your explicit consent. We will not sell your personal information to third parties.

Information Sharing

We may share your information in the following circumstances:

• With service providers who help us operate our business, such as payment processors and insurance companies
• With repair shops or storage facilities where your vehicle is delivered
• With your insurance company when you request us to bill them directly
• With law enforcement or government agencies when required by law or to protect safety
• In connection with a business transfer such as a merger or acquisition

Any third parties we work with are required to maintain the confidentiality of your information and use it only for the purposes we specify.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. This includes secure storage of physical records, encryption of sensitive electronic data, and restricted access to personal information within our organization. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Service records are typically maintained for seven years in accordance with business and legal requirements. Payment information is retained only as long as needed to process transactions and handle any disputes. You may request deletion of your information, subject to our legal and operational requirements.

Your Rights and Choices

You have the following rights regarding your personal information:

• You may request access to the personal information we hold about you
• You may request correction of inaccurate information
• You may request deletion of your information, subject to legal requirements
• You may opt out of marketing communications at any time
• You may decline to provide certain information, though this may limit our ability to serve you

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookies through your browser settings, but disabling them may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: